Terms & Conditions
Terms & Conditions
By using Stonehouse Tours services, you agree to these terms and conditions. Please read them carefully.
Payments A non-refundable deposit of 30% of all services per person is required at time of booking to secure reservations more than 60 days prior to departure. Final payment is due 60 days prior to departure. If the reservation is made within 60 days of departure the entire cost of the trip must be paid in full at time of booking. If the booking involves Holidays, Carnivals or any special events full payment will be required at time of booking. Travel documents will be sent approximately four weeks prior to Customer’s departure. If final and full payment is not received by the due date, reservations are subject to cancellation. All cancellation fees will be charged to the credit card you authorized to pay for travel services, including cancellation fees. Changes to Confirmed Bookings/Late Bookings The Travel Agent will review upon receipt the details of each travel segment for accuracy, and immediately inform Stonehouse Tours of any issues. Otherwise, change fees and/or late booking fees will apply. Bookings made within 45 days of departure are subject to a CAD $60 per change/per person, as well as late booking fees. All requested changes to confirmed reservations must be made in writing to Stonehouse Tours. Payments and Cancellation Cancellation penalties imposed by Stonehouse Tours suppliers are stringent, and are per person for land tour arrangements. The following cancellation terms apply effective as of the date Stonehouse Tours receives written notice of the cancellation. CANCELLATION LAND PROGRAMS All cancellations of confirmed reservations are subject to the following fees: Cancellation 60 days or more prior to departure will be loss of deposit. Cancellation 40 -59 days prior to departure will be subject to loss of 50% of program price. Cancellation 39 days or less will be subject to 100% of program price. AMAZON & GALAPAGOS CRUISES All cancellations of confirmed reservations are subject to the following fees: Cancellation of 60 days or more prior to departure will be loss of deposit. Cancellation of 59 days or less prior to departure will be subject to 100% of cost. No Refund for Unused Arrangements As Stonehouse Tours prices are based on contract rates, there will not be any refund for any unused portion of a travel booking. If the Customer cancels while the tour is in progress, there is no refund for the unused portion. Some tours are based on minimum numbers of passengers travelling; if the number of passengers falls below the minimum required, a surcharge may be imposed or the tour cancelled and the customer will receive a full refund of the deposit in the original form of payment. Currency Fluctuations Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred.Pricing Prices shown are based on tariffs and exchange rates as indicated by each travel offering. Stonehouse Tours reserves the right to alter prices quoted should inflation, costs of fuel, labor or material or foreign exchange rates change. All rates are per person based on double occupancy, subject to availability at time of booking and may increase without notice. Information and pricing are subject to change without notice. In the event of a pricing error, or any omission, Stonehouse Tours reserves the right to adjust the pricing or make any other corrections. In rare instances, certain entry fees and departure taxes must be paid in cash only upon entry and departure from a country, and may vary in price. Pricing is valid for travel dates indicated and blackout periods may apply. Inquire for additional information. Price Increases This contract permits price increases. No price increases are permitted after the customer has paid in full. If the price increase is more than 7% (except increases resulting from an increase in Retail Sales Tax or Federal Goods and Services Tax or Harmonized Sales Tax), the customer has the right to cancel the contract and obtain a full refund. Not Included in Tour Costs Following are examples of charges and fees not included in the tour cost: gratuities, fees for obtaining visas if applicable, travel insurance, entry fees and departure taxes, optional tours, any items of a personal nature. Alterations to Tours If between planning time and/or during actual travel circumstances require changes, Stonehouse Tours and its suppliers of travel services reserve the right to cancel or vary any itinerary and substitute components of any tour, including (but not limited to) hotels of comparable quality, if surface transportation changes, security matters, and/or events make such alterations necessary. Living Standards Living standards and practices at the destination and standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. Documentation & Vaccinations It is the responsibility of the Travel Agent to ensure Customers are advised of the information and travel documents needed for each person for whom travel services are being purchased. This would include but is not limited to passports, visas, affidavits for minor children and any vaccinations that may be required. Entry to another country may be refused even if the required information and travel documents are complete and Stonehouse Tours does not assume responsibility for refusal of passage or failed entry into another country. Insurance Travel Insurance is not included in the cost of the Customer’s travel arrangements to protect them against illness during travel, medical emergency including hospital and medical expenses, cancellation due to illness prior to or after departure, delay, interruption, baggage and personal effects/lost luggage and baggage delay, accidental death and disability, travel accident. Without appropriate travel insurance, the client understands and agrees that if the client cancels or interrupts travel for any reason, portions of the trip/tour may not be refunded and Stonehouse Tours and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. Written notice of any claims against Stonehouse Tours must be received no later than fourteen (14) days after return from the trip. Send notice or claim to: 86 Ringwood Dr. Unit 35, ON L4A 1C3 firstname.lastname@example.org 905-640-5491 1-866-640-5491 Reservation of Rights – Changes to These Terms Stonehouse Tours reserves the right, in our sole discretion, to change these Terms at any time. Updated versions of the Terms will be posted on the website and are effective immediately on posting. www.stonehouse.local.